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MAKING A BOOKING

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If you would like to make a booking with me at The Hair Retreat, please note that bookings are only accepted either in person at the salon, over the phone or via online booking. Bookings cannot be made through any social media platforms or messaging services. 

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BOOKING IN ADVANCE

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Bookings are by appointment only and must be booked in advance. I highly recommend you book your appointments well in advance and keep at least 2 - 3 appointments ahead to ensure you get a regular appointment at a date and time that suits you.

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TO SECURE YOUR BOOKING

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In order to confirm and secure your booking i kindly ask you to provide your card details. Your card WILL NOT be charged at this point. Your card details are safe and stored securely using our bank grade PCI compliant payment partner Stripe and your card information cannot be viewed by me, ensuring that your data is fully protected.

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The total cost for your appointment can be paid on the day of your appointment either by cash or card payment.

Your full name, email address & contact number will be required to secure your booking. If you have provided your email address you will be sent your booking confirmation via email.

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CANCELLATION POLICY 

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Appointments are reserved just for you and it is kindly requested that if you must cancel or reschedule any appointment that you provide at least 48 hours notice. This helps me to manage all bookings more effectively and allows someone on the waiting list the opportunity to have an appointment.

The card held on file for you will only be charged a cancellation fee of 50% of the total cost of the service you've booked should you choose to:

Cancel or reschedule your appointment with LESS than 48 HOURS notice.
If you move or cancel your appointment with MORE than 48 HOURS notice you will NOT be charged. 

 

Please note CANCELLATIONS are only ACCEPTED online through the booking system or by telephone on 01924 378110. If i can't answer the phone please make sure you leave a voicemail. 

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If you fail to show for your appointment you will be charged 50% of the booked service amount.

If you fail to pay the outstanding invoice you will NOT be able to make any future bookings until this invoice has been settled. 

 

Email or social media cancellations WILL NOT be accepted as these are not constantly monitored and have a high probability of being missed, which could result in a late cancellation fee. Which could result in a late cancellation fee. 
 

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NO SHOWS & REPEATED CANCELLATIONS OR RESCHEDULES

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If you repeatedly cancel or reschedule your appointments on numerous occasions, i reserve the right to refuse any future bookings as this leaves me unable to manage bookings effectively. 

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ARRIVING AT THE SALON & LATE ARRIVALS

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Please aim to arrive at the salon no earlier than 5 minutes prior to your appointment time as your appointment cannot be started any earlier than the time you have booked. If you are going to be late for your appointment it would be greatly appreciated if you could give the salon a call on 01924 378110 to let me know that you're are going to be late.

 

If you are late by 15 minutes or more your appointment may have to rescheduled if it cannot be completed in the remaining time frame. 

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APPOINTMENT CONFIRMATION BY EMAIL & TEXT 

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As a courtesy, you will be sent an email reminder 3 days in advance of your booking. You will also be sent a reminder text 24 hours prior to your appointment. You can opt out of this service at any time, however if that leaves me unable to reach you, please understand that you are responsible to remember your appointment dates and times to avoid any late arrivals and cancellation fees. 

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I F YOUR BOOKING CANNOT BE HONOURED

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If at anytime due to unforeseen circumstances i am not able to honour your booking you will be notified as soon as possible via the contact information you have provided. I will always do my best to rearrange your appointment and you WILL NOT be charged any cancellation fees. 

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RIGHT TO REFUSE SERVICE

 

I reserve the right to refuse any service in the event that the following situations arise:

 

• If records show that you have a history of repeated cancellations or reschedules. 

• If records show that you have not showed for your appointment on more than one occasion.

• If as the client, you refuse a skin test to be carried out. Under no circumstances can any colouring services be carried out without an up to date skin test. Failure to book and agree to this service will result in refusal of any colouring service until the test is carried out and completed in line with our policy. 

• If you or your child are under 16, i will not be able to offer any colouring services as this is not advised according to manufacturers instructions.