The easiest and quickest way to make changes to your appointment is through the online booking system using the link provided in your confirmation email.

As I work solo I’m not always able to answer the phone or respond to messages straight away, so I’d always recommend managing your appointment online where possible. it’s available 24 hours a day and means your changes are made instantly.

You’re welcome to make changes right up until 48 hours before your appointment. After this point the system will no longer allow changes and my cancellation policy will apply.

If you have an urgent query within this window please call or text the mobile number given in your reminder email and I’ll get back to you as soon as I’m free.

The booking system allow up to 2 reschedules per appointment. After this online rescheduling will be automatically restricted and you will need to contact me directly.

The card held on file for you will only be charged a cancellation fee of 50% of the total cost of the service you've booked should you choose to:
Cancel or reschedule your appointment with LESS than 48 HOURS notice.

If you move or cancel your appointment with MORE than 48 HOURS notice you will NOT be charged. 

If you fail to show for your appointment you will be charged 50% of the booked service amount.

If you fail to pay the outstanding invoice you will NOT be able to make any future bookings until this invoice has been settled. 

If at anytime due to unforeseen circumstances i am not able to honour your booking you will be notified as soon as possible via the contact information you have provided. I will always do my best to rearrange your appointment and you WILL NOT be charged any cancellation fees. 

Deposits
If you have been asked to pay a deposit to secure your booking please note that this is non refundable under any circumstances. Should you cancel or reschedule within 48 hours notice your deposit will be lost.
Should you cancel or reschedule with more than 48 hours notice your deposit will not be refunded but transferred to a future appointment.

No shows & Repeated Cancellations or Rescheduling 
If you cancel or reschedule your appointment on 2 or more occasions, the system will automatically prevent online bookings. To secure a future appointment you will need to contact me directly, where a non refundable deposit will be required to secure your booking. We reserve the right to refuse future bookings for repeated cancellations or rescheduling beyond this point.

Appointments are reserved just for you and it is kindly requested that if you must cancel or reschedule any appointment that you provide at least 48 hours notice to avoid incurring any cancellation fee.This helps me to manage all bookings more effectively and allows someone on the waiting list the opportunity to have an appointment.

You can cancel your appointment through the booking confirmation email you will have received at the time of booking or by logging onto the online booking system using your email address. You can also cancel by telephone on 01924 378110 by leaving a message on the answering machine system.

Email or social media cancellations WILL NOT be accepted as these are not constantly monitored and have a high probability of being missed, which could result in a late cancellation fee. 

If you are going to be late for your appointment it would be greatly appreciated if you could give the salon a call on 01924 378110 and leave a message to let me know that you're are going to be late.

If you are late by 15 minutes or more your appointment may have to be reduced or rescheduled if it cannot be completed in the remaining time frame. .

Due to current demand, I adhere to tight schedule. Please aim to arrive at the salon no earlier than 5 minutes prior to your appointment time as your appointment cannot be started any earlier than the time you have booked, as I will have another client scheduled.

If you would like to make a booking with me at The Hair Retreat, please note that bookings are only accepted either in person at the salon, over the phone or via online booking. Bookings cannot be made through any social media platforms or messaging services. 

Bookings are by appointment only and must be booked in advance. I highly recommend you book your appointments well in advance and keep at least 2 - 3 appointments ahead to ensure you get a regular appointment at a date and time that suits you.

If you are unable to find an appointment at a suitable date and time, utilize the waitlist feature on the online booking platform. My schedule is constantly changing, and the waitlist is checked daily. This ensures immediate notification if a space opens up.

In order to confirm and secure your booking i kindly ask you to provide your card details. Your card WILL NOT be charged at this point.Your card details are safe and stored securely using our bank grade PCI compliant payment partner Stripe and your card information cannot be viewed by me, ensuring that your data is fully protected.

The total cost for your appointment can be paid on the day of your appointment either by cash or card payment.

Your full name, email address & contact number will be required to secure your booking. If you have provided your email address you will be sent your booking confirmation via email.

As a courtesy, you will be sent an email reminder 3 days in advance of your booking. You will also be sent a reminder text 24 hours prior to your appointment. You can opt out of this service at any time, however if that leaves me unable to reach you, please understand that you are responsible to remember your appointment dates and times to avoid any late arrivals and cancellation fees